COMMUTING EXPERIENCE AND PERCEIVED WORK OUTCOMES AMONG CIVIL SERVANTS USING THE TIN CITY METRO, JOS, NIGERIA
Keywords:
Public transport, Urban bus service, Commuting, Service quality, Civil servants, Productivity, Well-being, Jos, NigeriaAbstract
Urban public transport interventions are increasingly used to address commuting constraints in rapidly growing African cities, yet evidence from secondary cities and specific worker populations remains limited. This study examines reported commuting patterns, service-quality perceptions, and work-related outcomes among civil servants using the Tin City Metro service in the Jos-Bukuru metropolis of Plateau State, Nigeria. A quantitative cross-sectional survey design was employed. The study targeted civil servants in the study area and administered 377 questionnaires, of which 300 usable responses were returned, yielding a 79.6% response rate. Descriptive statistics were used to summarize mode choice, journey time, commuting cost, travel frequency, service-quality perceptions, and perceived work and well-being outcomes. 51% of respondents identified Tin City Metro as their primary commuting mode. The reported journey times were concentrated in the 21-30 (34%) and 31-40 (44.3%) minute ranges, while ₦400 (51%) and ₦800 (18.3%) were the most frequently reported daily commuting-cost categories. About 50.3% of respondents reported favorable assessments of reliability, 50% of safety, 50% of fare affordability, and 50% of accessibility, while about 68% and 67% reported dissatisfaction with comfort/cleanliness and driver/operator professionalism, respectively. About 51% reported positive effects on punctuality and work productivity/efficiency, while 50% indicated that transport challenges affected job satisfaction, and 50% were neutral regarding physical and mental well-being. The findings indicate substantial adoption and mixed service quality, but they do not establish causal effects given the descriptive, self-reported design. The study contributes context-specific evidence on organized urban bus transport in a secondary Nigerian city and identifies operational priorities for reliability, passenger experience, and network integration.
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